AGRI Call Center Platform

AGRI Call Center Platform

Description

Its an agri-platform where smallholder farmers call in and ask for good agricultural information for 5 value chains namely maize, beans,  pigeon  peas, cassava and groundnuts.

We aim at improving access to reliable agricultural information at an affordable cost.

Basic Information

Entry Point

Platform where smallholder farmers call in and ask for good agricultural information

Commodities

  • Maize
  • Cassava
  • Beans
  • Pigeon Peas
  • Groundnuts

Country

Malawi

Location(s) of Innovation Platform in Malawi

  • Lilongwe

Participating States, Villages and Institutions

Farmer based Organizations, research organizations

Date of Establishment

December 23rd, 2016

Status of Innovation Platform

Active

Phase of Innovation Platform Progress

Phase 1

Innovations

Improved access to reliable agricultural information at an affordable cost

Description of Innovations

Smallholder farmers call in and ask for good agricultural information

Linking  producers to buyers by having the database of buyers and  producers

Customizeed voice messages for Frequently asked Questions

Partners

Farmers

Farmer Based Organizations

Private Sector

Research Institutions

Policy Makers

Researchers

Extension

Department of Agriculture and Extension Services

Micro Financing Institutions

Others

Total Number of Stakeholders

0 - 10

Opportunities Addressed

Lack of agricultural information by smallholder farmers

Reaching out to farmers who cant read or write but can talks and listen

Complementary to SMS based methodologies of disseminating extension and advisory messages

Achievements to Date

Farmers are able to get agri information in time

Research institutions are getting feedback from their targeted audience in time

Increase in crop produce by farmers

Self employment and job creation by groups of women and youth

Challenges Remaining

High costs to get short code numbers with Mobile Network Operators for easy dialing by callers

Scaling up to hard to reach areas

Unstable network connections and high cost of internet connections

Upgrading our equipment with high speed devices and machines


Sustainability Issues

Sharing generated revenue with Mobile Network Operators

Long term Partnerships

Fees charged to clients who might want to reach our client database for  product promotions

Innovation Platform Members